Question 1

How do I create an account?

Accepted Answer

Open Create account, enter your email, tick that you accept the Terms of Service and Privacy Policy, then type the code we email you. No password is needed.

Question 2

I did not get the email code. What should I do?

Accepted Answer

Check your spam or junk folder and make sure the email address is right. Wait a minute, then press Resend.

Question 3

How do I keep my account safe?

Accepted Answer

Turn on two-step sign-in with an authenticator app in My account → Security, and never share your codes with anyone. See Account Security.

Question 4

Can I share or sell my account?

Accepted Answer

No. An account is for one person only and may not be sold, rented or shared. See Account Rules.

Question 5

How do I post an ad?

Accepted Answer

Sign in, press Post an ad, choose the category, add photos, a title, the price and a description, then publish.

Question 6

How long does my ad stay on the website?

Accepted Answer

For the number of days shown when you post it. You can mark it as sold or remove it at any time.

Question 7

Why was my ad removed?

Accepted Answer

It broke our rules for ads — for example a wrong category, false details or a forbidden item. See Posting Ads.

Question 8

How many ads can I post for free?

Accepted Answer

Each month you can post a number of ads for free; the number is shown when you post. More ads and promotions are paid — see Plans & Payments.

Question 9

What happens to an ad I did not finish?

Accepted Answer

If you leave the page while writing, it is saved as a draft for 24 hours. Publish or update it within 24 hours, or it is deleted automatically. See Posting Ads.

Question 10

Does Dee Dee Sale handle the payment for items?

Accepted Answer

No. Buyers and sellers pay each other directly, and we are not responsible for that money. See Buying & Selling.

Question 11

How do I avoid scams?

Accepted Answer

Meet in a safe public place, check the item first, never pay before you have seen it and never share your sign-in codes or bank passwords.

Question 12

What does the verified tick mean?

Accepted Answer

Our staff checked the seller's identity and store details. It is not a guarantee of the item or the deal.

Question 13

How do I report an ad or a member?

Accepted Answer

Use Report on the ad. Our team reviews every report and acts on ads and members that break the rules.

Question 14

What can I pay for?

Accepted Answer

Ad promotions (back to top, Top ad, Featured, auto back to top), extra ads above your free ads, and business packages for verified sellers.

Question 15

How can I pay?

Accepted Answer

By card or PromptPay through our payment providers. We never store your full card number.

Question 16

Can I get a refund?

Accepted Answer

Paid plans, packages and promotions are not refundable, except for payment errors on our side. See our Refund Policy.

Question 17

Does a plan renew by itself?

Accepted Answer

No. A plan or package ends when its days are over; to continue, buy it again.

Question 18

Why should I verify my store?

Accepted Answer

A verified store shows the verified tick, which buyers trust more, and it is needed for business packages.

Question 19

What do I need for store verification?

Accepted Answer

Your store's key details, your name, date of birth and address in your profile, photos of an official document and, when asked, a short face video. Start at My account → Verify my store.

Question 20

How long does verification take?

Accepted Answer

Our staff check every request by hand. You receive an email as soon as it is approved, sent back for a fix, or declined.

Question 21

Is my document safe?

Accepted Answer

Yes. Files are encrypted, only authorised staff can open them, and they are deleted if you cancel the request. See the Identity Verification Terms.

Question 22

What is Dee Dee Sale?

Accepted Answer

A classified ads website where people buy and sell directly with each other. You can browse ads, post your own and chat with sellers.

Question 23

Is Dee Dee Sale free to use?

Accepted Answer

Browsing, creating an account and your free ads each month cost nothing. Promotions, extra ads and business packages are paid.

Question 24

Which languages can I use?

Accepted Answer

The website is in 12 languages. Choose yours at the bottom of any page; when you are signed in, your choice is saved to your account.

Question 25

How do I change my name, phone or address?

Accepted Answer

Open My account → Profile or Address, change the details and save.

Question 26

How do I switch between light and dark mode?

Accepted Answer

Use the sun / moon button at the top of the page. When you are signed in, your choice follows you to every device.

Question 27

How do I close my account?

Accepted Answer

Write to us on the Contact Us page from the email of the account. See Account Rules.

Question 28

How do I contact a seller?

Accepted Answer

Open the ad and press the chat button to send a message. You need to be signed in.

Question 29

Where are my messages?

Accepted Answer

In My account → Messages. On a phone, use Chats in the bar at the bottom of the screen.

Question 30

Someone sent me a suspicious message. What should I do?

Accepted Answer

Do not open unknown links and never send money or codes. Report the member and stop replying.

Question 31

How do I open a store?

Accepted Answer

A store comes with a business package for verified sellers. Verify your store, choose a package, then set up your store in My account → My store.

Question 32

What does a business package include?

Accepted Answer

More live ads and free posts, free bumps and, depending on the package, chat, a store, more photos and a video on every ad.

Question 33

What happens when my package ends?

Accepted Answer

Its extra features stop when its days are over. Buy it again to continue — it does not renew by itself.

Question 34

Which items are not allowed?

Accepted Answer

Illegal, stolen, fake or dangerous goods and anything our rules forbid. See Posting Ads.

Question 35

What happens after I report something?

Accepted Answer

Our team reviews the report and may remove the ad, or limit or suspend the member.

Question 36

My account was hacked. What should I do?

Accepted Answer

Tell us at once on the Contact Us page. If it happened because codes were shared or the account was not kept safe, it is suspended permanently — see Account Security.

Question 37

What data do you collect?

Accepted Answer

Only what is needed to run your account, ads, payments and security. See Data We Collect & Why.

Question 38

Do you sell my data?

Accepted Answer

Never. See our Privacy Policy.

Question 39

How do you use cookies?

Accepted Answer

To keep you signed in and remember your choices. See our Cookie Policy.

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