Frequently Asked Questions

Open Create account, enter your email, tick that you accept the Terms of Service and Privacy Policy, then type the code we email you. No password is needed.

Check your spam or junk folder and make sure the email address is right. Wait a minute, then press Resend.

Turn on two-step sign-in with an authenticator app in My account → Security, and never share your codes with anyone. See Account Security.

No. An account is for one person only and may not be sold, rented or shared. See Account Rules.

No. Buyers and sellers pay each other directly, and we are not responsible for that money. See Buying & Selling.

Meet in a safe public place, check the item first, never pay before you have seen it and never share your sign-in codes or bank passwords.

Our staff checked the seller's identity and store details. It is not a guarantee of the item or the deal.

Use Report on the ad. Our team reviews every report and acts on ads and members that break the rules.

A classified ads website where people buy and sell directly with each other. You can browse ads, post your own and chat with sellers.

Browsing, creating an account and your free ads each month cost nothing. Promotions, extra ads and business packages are paid.

The website is in 12 languages. Choose yours at the bottom of any page; when you are signed in, your choice is saved to your account.

Open the ad and press the chat button to send a message. You need to be signed in.

In My account → Messages. On a phone, use Chats in the bar at the bottom of the screen.

Do not open unknown links and never send money or codes. Report the member and stop replying.

Ad promotions (back to top, Top ad, Featured, auto back to top), extra ads above your free ads, and business packages for verified sellers.

By card or PromptPay through our payment providers. We never store your full card number.

Paid plans, packages and promotions are not refundable, except for payment errors on our side. See our Refund Policy.

No. A plan or package ends when its days are over; to continue, buy it again.

Sign in, press Post an ad, choose the category, add photos, a title, the price and a description, then publish.

For the number of days shown when you post it. You can mark it as sold or remove it at any time.

It broke our rules for ads — for example a wrong category, false details or a forbidden item. See Posting Ads.

Each month you can post a number of ads for free; the number is shown when you post. More ads and promotions are paid — see Plans & Payments.

If you leave the page while writing, it is saved as a draft for 24 hours. Publish or update it within 24 hours, or it is deleted automatically. See Posting Ads.

Only what is needed to run your account, ads, payments and security. See Data We Collect & Why.

Never. See our Privacy Policy.

To keep you signed in and remember your choices. See our Cookie Policy.

Open My account → Profile or Address, change the details and save.

Use the sun / moon button at the top of the page. When you are signed in, your choice follows you to every device.

Write to us on the Contact Us page from the email of the account. See Account Rules.

Illegal, stolen, fake or dangerous goods and anything our rules forbid. See Posting Ads.

Our team reviews the report and may remove the ad, or limit or suspend the member.

Tell us at once on the Contact Us page. If it happened because codes were shared or the account was not kept safe, it is suspended permanently — see Account Security.

A store comes with a business package for verified sellers. Verify your store, choose a package, then set up your store in My account → My store.

More live ads and free posts, free bumps and, depending on the package, chat, a store, more photos and a video on every ad.

Its extra features stop when its days are over. Buy it again to continue — it does not renew by itself.

A verified store shows the verified tick, which buyers trust more, and it is needed for business packages.

Your store's key details, your name, date of birth and address in your profile, photos of an official document and, when asked, a short face video. Start at My account → Verify my store.

Our staff check every request by hand. You receive an email as soon as it is approved, sent back for a fix, or declined.

Yes. Files are encrypted, only authorised staff can open them, and they are deleted if you cancel the request. See the Identity Verification Terms.